BrainBasedBusiness: Customer Service Archives

Customer Service Archives

Jun30	Are They Brain Dead on Your Planet? Dr. Ellen Weber June 30, 2007 Know More: Customer Service In "Our System Isn't Set Up for Death" Tom Vander Well reminded us that it’s Friday and time to chuckle.In Tom’s words … “This little transcript has been making it around the blogosphere and e-mail lists.” Nobody seems to know... Posted at 7:11 PM \| Permalink \| Comments
Nov 1	An Old Sock Masqueraded as a Lobster at Citgo Station Dr. Ellen Weber November 1, 2006 Yesterday was Halloween and I met and paid dearly for an old sock that masqueraded as a lobster claw at the Citgo gas station. It all started when we stopped for gas and the sign LIVE LOBSTERS AND FRESH... Continue Reading Posted at 4:22 PM \| Permalink \| Comments
Oct20	Wegmans Expands for Excellence and for People Dr. Ellen Weber October 20, 2006 What a thrill to see Wegmans back in the news again in my slowly declining city. Always bearing good news – always modeling quality expansions that benefit the entire community. In Karen Miltner’s Democrat and Chronicle story … Store? Restaurant?... Continue Reading Posted at 5:47 PM \| Permalink \| Comments
Oct 7	Why is Customer Service Hard to Maintain for Some Firms? Dr. Ellen Weber October 7, 2006 I was especially interested in Tom Vander Well’s … Customer Service Truths from Zappos. Tom quoted from recent post from Mug Clubber, Maria Palma, about Zappos… which looked at Maria’s quote from this article about the company… “We’ve just... Continue Reading Posted at 2:34 PM \| Permalink \| Comments
Sep30	10 Customer Service Secrets from Home Depot Dr. Ellen Weber September 30, 2006 Some people we meet in brain based business ... let you know that they have little time or interest in simple things likes shopping. Shopping for me is rarely ever simple …. In some stores you’re left to dodge crocodile... Continue Reading Posted at 6:18 PM \| Permalink \| Comments
Sep11	Every Phone Service Needs a Pizza Man on the Other End! Dr. Ellen Weber September 11, 2006 I resonated today with my friend and fellow blogger … Maria Palma’s post … Sharing Some Friendly Advice… over at Customers are Always because somebody else does not fit the menu choices on these longer-and-longer-menued-killer-phones. Call for service and you... Continue Reading Posted at 7:05 PM \| Permalink \| Comments
	Amica Insurance Rocks the Top for Excellence and Service! Seth Wants to Bury Job Interviews for His Own Alternatives What's so Great About Wegman's and Who Cares? Make More Money in Rebate Hell! Is Hewlett-Packard Part of the Mafia? Look Out for Your Client's Brain Is Hewlett-Packard's Rebate Deal Really a Deal? Mooning in Response to Verizon's Slow Service Brain Based Practices Boost Singapore Airlines' Customer Service

Customer Service Archives

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