Benefiting at work from Brain Based Insights

Today I discovered that the 8 most frequently delayed flights all happen to be in my area. Yikes! Have you been impacted too?

Here at the MITA International Brain Based Center … we’ve scheduled far fewer international trips for 2008 … and have worked to rev up business closer to home.  As it turned out, that shift may be a good move for the brain business ... in the long run.

Still, each time I drag bags through the mazes at New York airports … I want to ask 5 key questions to airline and airport leaders ... who consistently delay my flights:

1. Have you considered how improved client satisfaction could raise your profits?

2. Do you place yourself in the shoes of passengers whose business depends on timely flights?

3. What skilled back-up plans do you follow when glitches threaten your schedules?

4. Have you considered hiring communication experts to meet with frazzled passengers when flights are cancelled or delayed?

5. What five tactics do you model to show passengers that you are working to ensure more flights arrive on time?

Here’s my dare. I’d like to challenge leaders from any of these USA Today identified New York airports to respond in a way that helps us understand why. Let us know specifically how you work to value passengers, who pony up plenty of change to enjoy good service at your gates.

Do add your questions here too … in case they get back…. Just imagine a new year for airline travel in 2008.