If you agree that no two workers' brains are wired in the same way, you’ll also agree that a one-size-fits-all approach to teaching technology skills won't work.
Unfortunately though, the way we tend to introduce most new technologies ... is ineffective for most employees and destructive for some.
Technology skills change frequently and yet new approaches need not be frustrating to busy workers, as tends to be the case. When presenting technology skills ... simply factor in techniques to balance people's learning approaches with their new technology needs, and watch the positive results. 
Why then are new technology sessions so frustrating for many people?
Keep in mind…
Technology does not take away the responsibility to empower people to think for themselves and come up with creative approaches to the firm's goals.
How can it happen? Hire a creative communicator who knows the technology skills workers’ need ... and who engages effective learning approaches at the same time. How does it work?
Start with step-by-step increments and more employees will go the extra mile with you. Offer just enough facts for workers to use the newly acquired skills in meaningful ways at work. Then regroup after two days to see where people took what they learned, share success stories, and engage their questions or concerns.
Working memory is very small and so people feel frustrated when facts are downloaded into their brains with little or no chance to try out or play with new ideas – in their regular work environment.
Just as work suffers when people try to take in too much meaningless data… learning is enhanced when you offer employees an opportunity to make sense out of what they learn – by applying it to what they do.
Start in smaller increments and watch people “make meaning” and apply new skills in ways that will bring lasting improvements at work. Have you seen it happen?
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