Within minutes of entering some workplaces you'll find tone that turns away any productivity that day for both indiividuals and their firms.
Few dispute that good tone is easier for those who communicate well in daily doses – even when others may not. But even those who cause problems or turn others away through poor tone, can alter poor communication, through asking 2-footed questions.
Watch how tone changes from the first statement – which contributes to bad tone, and the question that follows each statement.
1. Instead of … Check out your facts …. Ask … Have you considered new facts on this topic at newfacts.com?
2. Instead of … I disagree …. Ask … Can you tell me more about your views on this to help me understand the other side?
3. Instead of … That’s wrong …. Ask … What do others you know generally think about this approach and how do they justify this same conclusion?
4. . Instead of … How stupid …. Ask … Can you share a bit more about results that would benefit the wider community?
5. Instead of … I don’t believe that …. Ask … What would you say to a person who strongly believes the opposite of what you just explained, that might help us both to learn more?
Can you think of a respectful 2-footed question that would improve tone problems where you work?
» 5 Questions that Turn Attacks into High-Performance Exchanges from BizzBites.com
Within minutes of entering some workplaces you'll find tone that turns away any productivity that day for both indiividuals and their firms.
Few dispute that good tone is easier for those who communicate well in daily doses – even when o... [Read More]
Tracked on: March 26, 2007 11:57 AM | Permalink to Trackback