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Feb27
Wegman's Hits Top Customer Service Ranks Again

Yesterday my allergy prescription was delayed and Wegman’s apologized and offered the order without charge. While, I did not expect such a generous response, nor had I complained, Wegman’s simply cares about people and you sense this every time you step into the store! Colleen-Wegman_thumb.jpg

Today,  I was thrilled – but not surprised -  to read a report in the March 5th edition of Business Week that listed Wegman’s supermarket chain as the 5th best American provider of customer service. 

Colleen Wegman, president of the Rochester based chain commented that the honor belongs to Wegmans’ employees. Wegmans is getting used to similar honor – as it ranks yearly in the top three of the “100 Best Companies to Work For,” published by Fortune Magazine.

My question is … What core quality creates that company wide commitment to customer service? Is it …

1. Training…
2. Values
3. Systems
4. People
5. Leaders
6. Vision

7. Collaboration
8. Other?

What main engine drives the best customer service out there? If you have to choose one component that leads to amazing service … what would that be?


2 Comments/Trackbacks




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