Yesterday my allergy prescription was delayed and Wegman’s apologized and offered the order without charge. While, I did not expect such a generous response, nor had I complained, Wegman’s simply cares about people and you sense this every time you step into the store! 
Today, I was thrilled – but not surprised - to read a report in the March 5th edition of Business Week that listed Wegman’s supermarket chain as the 5th best American provider of customer service.
Colleen Wegman, president of the
My question is … What core quality creates that company wide commitment to customer service? Is it …
1. Training…
2. Values
3. Systems
4. People
5. Leaders
6. Vision
7. Collaboration
8. Other?
What main engine drives the best customer service out there? If you have to choose one component that leads to amazing service … what would that be?
» Wanted - City Organizer with Hot Plan from BrainBasedBusiness
Looking for a career change with endless benefits? As Seth requested, I’m looking to hire a community minded entrepreneur with a high performance mind. Job description? To return magic to unsafe streets in my slowly declining city - Ro... [Read More]
Tracked on: July 25, 2007 9:29 AM | Permalink to Trackback