In his post today ... AT&T "Back-shores" Call Center … friend and fellow blogger, Tom Vander Well, builds a great case for the personal reflection it takes to sustain good customer service. The brain actually helps us to develop more diversity in its introspective domains and this growth can bring amazing rewards to work in each of us... 
Try these tips to activate your own "Intrapersonal Intelligence" for better customer service that will grow your business.
1. Consider your language and tone as it reflects who you’d like others to see in you
2. Reflect on cultural differences in ways that teach you from another person’s background
3. Envision expectations that you might have in similar situations as a way to intrapersonally see your customer expectations as they see them
After reading Tom’s post I am reminded that people have needs that the most successful businesses meet. Use more of your reflective or intrapersonal intelligence and you begin to see those needs through the eyeballs of a customer you’d like to keep! What do you think...?
» Emotional and Multiple Intelligences at Work from BrainBasedBusiness
Of Howard Gardner’s eight distinct intelligences, how many do you use daily? How can you tell? Interestingly, intelligences are developed and expressed in specific tasks within each discipline. Unlike learning styles, which express pe... [Read More]
Tracked on: August 2, 2008 5:09 PM | Permalink to Trackback