Yesterday I got a survey from Excellus/Blue Cross and I threw it 
out.... Not because I did not think its questions about the worth of my doctor are valid – and not because Dr. Sorge, my GP is not the best in the field. Both are reasons why I should have leaped at this survey to tell them how he's FIRST RATE. No, the reason I trashed their survey is because I am waiting for Excellus/Blue cross to send me about my experience with their own service, not the doctors'.
Insurance companies seem to be all alike these ... in their approaches to profit. Here’s what I hope my insurance survey might say:
Survey question 1). How well does our insurance serve your needs? It doesn’t… but I notice daily that while I seem to pay through the teeth for insurance… your organization serves your own needs well … and so I am glad you are finally asking me to share ways my money could serve me a bit at the same time.
If Preferred Care sent me a survey asking the same question and wondering why I am not with them… I’d respond … Each time I see my friend allowed only 6 Imitrex pills at a time ... although 18 per month are prescribed and approved ... I wonder if they see my friend driving extra, paying extra and often with a migraine – to serve their needs… not his!
To multiple insurance companies who surveyed me with the question:
How clear are our guidelines to help you choose a great insurance plan? My response would be…. I often have no clue about what your policies or rules are … because they are not clearly stated and because I see spin as if they are written in my favor when all I see is profitability going to your coffers.
I could go on… but will spare you details… because you likely have better responses than mine. Now that I think of it… I’d love to see yours. Is it time to remove the word care from what they tell us we are paying for – HEALTH CARE?
While medical insurance groups pretend to evaluate doctors for "our benefit…" I am waiting to see their willingness to evaluate themselves for doctors’ benefit and ours too. What’s your experience with your high cost health care? Are you getting service that makes you proud to belong? Do you think surveys to their clients would help insurance companies to improve their medical services and state those improvements in a language people understand?
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