When employers and employees remain alert to detect early signs of problems … they tend to operate from similar advantage points.
It’s evident when you work with leaders who remain alert to indications and symptoms of problems, that they are often quicker to solve problems before they drag down the team.
Take one guy I’ve known for years…. Jerry manages a mid-sized linoleum firm ... and he spends at least one hour daily talking to people in every aspect of their work. He grabs a coffee or a Coke ... and simply pops in and out of people’s work spaces. Does that happen where you work?
At first people told Jerry very little, and so he began to ask them questions about their day, which opened up problems they discussed that he might otherwise have missed. One day he’d ask about their satisfaction with their equipment, and on another he’d ask them about their relationships with others in the department, or with customers they contacted. To stay alert is to have others see your vigilance modeled in ways that motivate excellence. Know anybody who uses alertness as a tool for problem solving?
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